Terms of Service
1. Acceptance
By using this website (one9xlabs.com and any of its pages) you agree to these Terms of Service. If you do not agree, please do not use the site.
These terms are governed by the laws of India, and specifically apply in addition to any separate agreement you may have signed with One9X Labs for a project engagement.
2. About this site
This site is operated by One9X Labs, a digital product studio based in Mumbai, India. The purpose of the site is to describe our services, share information about our team and our work, and let interested clients get in touch. It is not a place where you can transact, purchase, or sign up for anything.
3. Permitted use
You may:
- Read the content of this site
- Share links to our pages, quote short excerpts with attribution, and reference our brand in ordinary editorial context
- Contact us using the enquiry form, our email address, or WhatsApp
- Save pages for your own personal or business reference
4. Prohibited conduct
You may not:
- Copy, reproduce, or republish large portions of this site as your own content
- Use automated tools to scrape, crawl, or download the site in bulk in a way that puts unusual load on our servers
- Attempt to break, reverse-engineer, or interfere with any technical aspect of the site
- Use the enquiry form to send spam, malicious content, or communications on behalf of a third party without permission
- Misrepresent your affiliation with One9X Labs, or use our brand in a way that suggests endorsement or partnership that does not exist
- Use the site or its content for anything unlawful, harmful, or deceptive
5. Intellectual property
Unless something is clearly marked as belonging to a third party, everything on this site is owned by One9X Labs. This includes:
- The text, headings, and body copy
- The visual design, layout, and typography choices
- The source code and technical implementation
- The One9X Labs name, wordmark, and any related brand marks
- The illustrations, iconography, and stylized visuals we have created
You may not reuse these for your own commercial purposes without our written permission. Ordinary editorial use (linking, quoting a sentence with attribution, reporting on us) is fine.
6. Client marks
Logos and marks belonging to our clients are shown on this site with their permission, or in the ordinary course of describing our work. All such marks remain the property of their respective owners. Nothing on this site should be read as claiming ownership of any client mark, or as implying that our clients endorse any specific service beyond what is directly described.
7. Enquiries and no contract
The enquiry form, the contact page, and the WhatsApp link on this site are ways to start a conversation. Sending us a message does not create a contract or oblige either of us to enter into an agreement. We may decline any enquiry, at our discretion, without giving a reason.
By sending an enquiry, you consent to us replying to you by the same channel (or by email if you provided one). We describe how we handle the information you send us in our Privacy Policy.
8. Project agreements
Actual project work is governed by a separate written agreement signed by both parties. Such an agreement will set out the scope, deliverables, timeline, price, payment terms, intellectual property arrangements, and any other project-specific matters. If there is any conflict between these terms and a signed project agreement, the project agreement takes precedence for that project.
9. Third-party links and services
This site may contain links to third-party websites (for example, our clients' sites, our tech partners' sites, or documentation of technologies we use). We do not control those sites and we are not responsible for their content, availability, or practices. Following such a link is at your own risk.
We use a small number of third-party services to run this site (a hosting provider, a form-handling service, and a font provider). Their handling of your information is described in our Privacy Policy.
10. Disclaimer of warranties
This site is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we make no warranties, express or implied, about the site or its content, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
We try hard to keep the site accurate and up to date, but we do not guarantee that every piece of information is current, complete, or free from error. The site may occasionally be unavailable due to maintenance or issues beyond our control.
11. Limitation of liability
To the maximum extent permitted by law, One9X Labs, its directors, employees, and contractors are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this site, including loss of profit, revenue, data, or business opportunity, even if we have been advised of the possibility of such damages.
If any court or tribunal finds us liable for damages notwithstanding the above, our total liability to you for anything arising from your use of this site is limited to one hundred Indian Rupees (INR 100). For project work, liability is governed by the separate written agreement for that project.
12. Indemnity
You agree to indemnify One9X Labs against any claim, loss, or expense arising from your misuse of the site, your breach of these terms, or any content you send us that is unlawful, infringing, or misleading.
13. Termination
We may restrict or terminate your access to the site at any time if we believe you have breached these terms or acted in a way that could harm the site, its visitors, or our business. Termination does not release you from any obligations you have already incurred under these terms.
14. Governing law and jurisdiction
These terms are governed by and interpreted under the laws of India, without regard to conflict of law principles.
Any dispute arising from or related to these terms or your use of this site will be subject to the exclusive jurisdiction of the courts of Mumbai, India. Before starting formal proceedings, we ask that you contact us and give us a reasonable opportunity to resolve the dispute directly.
15. Changes to these terms
We may update these terms from time to time. When we make material changes, we will update the "Last updated" date at the top. Continued use of the site after changes means you accept the updated terms. If a change is significant, we will take reasonable steps to bring it to your attention.
16. Contact
For any question about these terms, or about starting a project with us, email business@one9xlabs.com. We reply within one working day.